Terms of Service

Services

American Falcon Moving Company LLC provides professional moving and relocation services to residential and commercial customers in the Dallas–Fort Worth area and surrounding regions. We also operate an automated SMS dispatch system to coordinate crew members and contractors for job assignments.

SMS Communications & Opt-In

American Falcon Moving Company LLC operates an automated SMS dispatch system to notify registered crew members of available jobs. Consent to receive SMS messages is obtained exclusively through our online crew registration form at crew.americanfalconmoving.com/registration_form.

The registration form contains two unchecked consent checkboxes. These checkboxes must be actively selected by the user — they are never pre-checked. By selecting these checkboxes and submitting the form, you explicitly consent to receive automated SMS communications related to job dispatch notifications, scheduling updates, and other operational communications relevant to your role.

These messages may include job availability notifications, estimated hours, service type, general job location, compensation rate, and claim links. We do not send marketing or promotional messages through this system.

We implement security measures to protect your information and ensure that it is only accessed by authorized personnel within our organization and our verified SMS delivery provider.

Eligibility

Participation in our SMS dispatch program is limited to registered crew members and contractors who have provided their phone number directly to American Falcon Moving Company LLC through the online registration form at crew.americanfalconmoving.com/registration_form. By participating, you confirm that you are at least 18 years of age and legally authorized to work in the United States.

Crew Member Responsibilities

As a registered crew member or contractor receiving dispatch communications, you agree to:

• Provide accurate personal information during registration
• Only claim jobs you are genuinely available and qualified to complete
• Notify American Falcon Moving Company LLC as early as possible if you are unable to fulfill a claimed job
• Maintain professional conduct on all job sites
• Keep all client information strictly confidential at all times

Job Claims and Assignments

Claiming a job through our dispatch system does not constitute a guaranteed assignment. Final assignment is confirmed by American Falcon Moving Company LLC management. We reserve the right to accept or decline any claim at our discretion based on job requirements, crew qualifications, and availability.

Customer Agreements

Customers booking moving services through American Falcon Moving Company LLC agree to:

• Provide accurate information about the origin, destination, and scope of the move
• Ensure access to the property at the agreed upon time
• Honor any deposits or payment agreements made at the time of booking
• Treat crew members professionally and respectfully

American Falcon Moving Company LLC reserves the right to cancel or refuse service if these conditions are not met.

Payment

Payment terms are established at the time of booking. American Falcon Moving Company LLC accepts payment as agreed upon in the service quote. Any changes to the scope of the move that result in additional time or resources may affect the final invoice.

Limitation of Liability

American Falcon Moving Company LLC is not responsible for:

• Any delays or failures in receiving SMS messages due to carrier issues, network outages, or factors outside our control, including but not limited to any inaccuracies in the information transmitted through those communications
• Damage to items not properly disclosed or packed prior to the move
• Delays caused by circumstances beyond our control including weather, traffic, or access issues
• Loss or damage to items of extraordinary value unless declared and agreed upon in writing prior to the move

The limitation of liability described above extends fully to all SMS communications sent through our dispatch system, including any errors, omissions, or delays in message delivery that may affect crew scheduling or job assignment.

Indemnification

You agree to indemnify and hold harmless American Falcon Moving Company LLC, its owners, employees, and contractors from any claims, damages, or expenses arising from your use of our services or your violation of these Terms of Service.

Changes to These Terms

We may update these Terms of Service at any time. Any changes will be posted on this page with an updated effective date. Continued use of our services or participation in our SMS program after changes are posted constitutes your acceptance of the updated terms.

Governing Law

These Terms of Service are governed by the laws of the State of Texas. Any disputes arising from these terms shall be resolved in the appropriate courts of Dallas County, Texas.

Contact Us

If you have any questions about these Terms of Service, please contact us: