Privacy Policy — American Falcon Moving Company

American Falcon Moving Company LLC is committed to protecting the privacy of our crew members, contractors, and customers. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your data. By using our services or participating in our SMS messaging program, you agree to the terms outlined below.

Section 1

Information We Collect

We collect the following personal information directly from you through our online crew registration form at crew.americanfalconmoving.com/registration_form:

Full name
Email address
Phone number
Job role (Foreman/Driver or Helper/Mover)

We do not collect this information passively or through third-party tracking. All data is provided voluntarily by you during the online registration process.

Section 2

How We Use Your Information

We use your personal information exclusively for the following purposes:

To send automated SMS job dispatch notifications to registered crew members
To communicate job availability, scheduling details, and updates
To manage crew assignments and dispatch operations
To maintain accurate records of crew participation and availability
To fulfill our contractual and operational obligations to you

We do not use your information for marketing, advertising, or any purpose beyond the operation of our dispatch system.

Section 3

SMS Messaging Program & Opt-In

Consent to receive SMS messages from American Falcon Moving Company LLC is obtained exclusively through our online crew registration form at crew.americanfalconmoving.com/registration_form.

The registration form contains two unchecked consent checkboxes that must be actively selected by the user before the form can be submitted. By checking these boxes and submitting the form, you are explicitly consenting to receive automated SMS communications related to job dispatch notifications and operational updates.

SMS Program Details

Message frequency varies based on job availability
Message and data rates may apply depending on your carrier and plan
A confirmation text will be sent to your number upon registration to verify your consent
You may opt out at any time by replying STOP to any message
Upon opting out, you will receive one final confirmation and no further messages will be sent
To request assistance, reply HELP to any message or contact us at [email protected]
A link to this Privacy Policy is available at crew.americanfalconmoving.com/privacy-policy and is included in all onboarding communications

Section 4

How We Protect Your Information

We take the security of your personal information seriously. The following measures are in place to protect your data:

Access to personal data is restricted to authorized personnel only
Our systems use industry-standard security protocols
Crew member data is stored in access-controlled systems and is not publicly accessible
We regularly review our data handling practices to ensure ongoing security

Section 5

Data Retention

We retain your personal information for as long as you are an active crew member or contractor with American Falcon Moving Company LLC. If you opt out of our SMS program or request removal from our system:

Your phone number will be removed from our active dispatch list within 7 business days
Any remaining records will be anonymized or deleted within 30 days of your request
Records required for legal or tax purposes may be retained for the period required by law

Section 6

Data Sharing

We do not sell, rent, trade, or share your personal information with any third party for marketing or commercial purposes. Your data will only be disclosed to third parties in the following limited circumstances:

When required by law, court order, or governmental authority
To our SMS delivery provider (Twilio) solely for the purpose of transmitting dispatch messages on our behalf, under strict data processing agreements
To no other party under any other circumstance

Section 7

Information Shared in Dispatch Communications

When job dispatch notifications are sent to registered crew members via SMS, messages contain job-related operational details necessary for crew assignment and scheduling. This may include job date and time, service type, crew requirements, estimated duration, general service area, and compensation rate.

      Important — Client Privacy
      Customer personal information — including full name, home address, and contact details — is never included in SMS dispatch communications sent to crew members. Client privacy is maintained throughout the entire dispatch process.
    

This information is shared exclusively with verified, registered crew members for the sole purpose of managing job assignments and ensuring timely service delivery.

Section 8

Customer Data

When customers interact with American Falcon Moving Company LLC through our website quote form or other intake processes, we collect information necessary to provide moving services. This includes name, contact information, and service details.

Customer data is used solely to fulfill the requested service and is never shared with crew members beyond what is operationally necessary after a job has been assigned and confirmed.

Section 9

Your Rights

You have the right to:

Request access to the personal data we hold about you
Request correction of any inaccurate information
Request deletion of your data from our systems
Opt out of SMS communications at any time by replying STOP

To exercise any of these rights, contact us at [email protected].

Section 10

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued participation in our SMS program after changes are posted constitutes your acceptance of the updated policy.

Section 11

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

American Falcon Moving Company LLC

Phone: +1 (940) 305-3313

Email: [email protected]

Website: crew.americanfalconmoving.com